Privacy Policy

Last updated: April 2026

Elmivra is operated by 商丘市睢阳区艾芙拉珠宝店（个体工商户）. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://elmivra.com, place an order, contact us, or use our services.

1. Information We Collect

We may collect contact information, order information, payment-related information processed by third-party payment providers, technical information, and communications you send to us.

2. How We Use Personal Information

We use personal information to process orders and payments, match and confirm certificate information for custom or made-to-order jewelry orders, produce and ship orders, provide customer support, prevent fraud, improve our website, and comply with legal obligations.

3. Payments

Payments may be processed by third-party payment providers, including PayPal and Shopify-supported payment services. Elmivra does not store full card numbers or full payment account credentials.

4. Cookies and Analytics

Our website may use cookies and similar technologies to support checkout, remember preferences, analyze site performance, improve customer experience, and support marketing or fraud-prevention activities.

5. Sharing Personal Information

We may share necessary personal information with service providers that help us operate our store, including payment processors, logistics providers, email and customer support providers, fraud-prevention services, analytics services, professional advisors, legal authorities, or regulators where required.

6. International Orders and Cross-Border Processing

If you place an international order, your information may be processed or transferred across borders as needed for payment, production, customs, logistics, delivery, customer support, and legal compliance.

7. Data Retention

We retain personal information for as long as necessary to provide services, fulfill orders, maintain business records, comply with legal and accounting obligations, resolve disputes, and prevent fraud.

8. Security

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no online transmission or storage method can be guaranteed to be completely secure.

9. Your Rights

Depending on your location, you may have the right to request access, correction, deletion, restriction, objection, or portability of your personal information. To make a privacy request, please contact us at support@elmivra.com.

10. Contact

For privacy questions, please contact us at support@elmivra.com.